DELIVERY

Coverage of Delivery

KaiaSparksDesigns ships to addresses worldwide wherever under UPS / HKPOST / USPS coverage or any other courier service that covers.

 

Delivery Duration

In normal circumstances, orders are shipped every next friday after placed.  UNevertheless, we endeavor to ship our orders as soon as we can whenever possible.

Shipping to United States usually takes 2-14 days(or more), 2-3 days for Hong Kong, 2-21(or more) days for any other countries, depends on the carier that you choose during checkout.  Your order will usually be delivered on time, although delays may occasionally occur.  Factors beyond our control may impact delivery time and these may include unforeseen impacts caused by our delivery partners and weather disturbances.  We carries no liability in these cases and recommends that orders are placed as early as possible.

 

Order Packing 

All jewellery purchased from KaiaSparksDesigns is delivered in an exclusive gift box.  KaiaSparksDesigns logo is beautifully printed on the gift box.

If you would like additional personalized gift note card, Your card will be printed on quality white cardstock, placed in a white envelope and placed with the box with your purchased items. If you prefer a blank gift card, please type “blank gift card” in the order note.

 

Additional Packaging

When you order more than one jewellery and require individual gift box for each item, you could make the request to our Customer Support via email or live chat once the order is placed. Please be reminded that we are unable to offer additional gift boxes once the order has been passed to the courier.
Under normal circumstance and without special request made to us, we may pack more than one jewellery item in one gift box where it is appropriate. Regrettably, we will not ship additional gift box(es) after your order has been delivered.

 

Track your Order

When your order is dispatched, you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the courier website. Please note that you will not be able to track the delivery status until the day when you received your tracking number.

 

Courier Service

Our orders are sent via service provided by different courier companys depends on the delivery location and must be signed for upon delivery.  If there is no one available to sign for a delivery then the parcel will be returned to the depot.  The courier may contact you over the phone to arrange a re-delivery or pick up at depot at your convenience.  Please note that your parcel will be available at the depot on the next 1-2 business days from the first delivery attempt.

 

For Hong Kong customers – Self-pickup Service – S.F. Stores and S.F. Express Service Centres

Self-pickup service at S.F. Stores and S.F. Express Service Centres is available upon selection in checkout page. You will receive SMS or phone notification from S.F. Express once the parcel is delivered to the service point. You can pick up the parcel at S.F. Stores or Service Centres upon verification. Please present SMS notification to the S.F. Service Points representative for parcels self-pickup at S.F. Service Points.

Click here to check the S.F. Business Station Location.

Click here to check the S.F. Store Location.

Click here to check the S.F. Service Partner Location. 

Click here to check the S.F. EF Locker Location.

 

Shipping Cost

The shipping cost is from $5 up per order and extra for additional item in the same shipment depends on shipping location and available carier.  Free delivery may applied automatically to your order in checkout when the purchase amount is over certain amou.