Returns & Exchange

Return & Exchange Policy 


If you are not completely satisfied with your purchase from KaiaSparksDesigns (excluding sale items/ discounted sets), we offer an one-off free return and give you a full refund (except the shipping cost), or exchange for the different item of the same value.


You have to notify us within 7 days from the date of order arrival for processing the refund of the item. Therefore, you are suggested to contact our Customer Support about your return as soon as received the order. 


All returned goods will be inspected upon arrival at our appointed addresses. All items must be returned in resalable condition in original packaging and exchanged only one time per receipt.  Returns that are not in original condition, outside of this time frame or unauthorised returns cannot be accepted.

Please note that return can only be processed through KaiaSparksDesigns.  No exchanges or refunds are permitted for sale goods and promotional items.


Instructions for Return & Exchange


If you decide to return your item for a refund or exchange, please contact our Customer Support first. 


For all return & exchange orders via KaiaSparksDesigns, please follow these steps to organise your return:


  • Provide the following information: 
      • Order number
      • Item(s) to be returned / exchanged
      • Reason for the return / exchange
      • Providing tracking no. of the carier you choose for the return item(s) within 7 days upon receiving.

Raymond Cheng

Gem Master & Sons Co.
Room 1005 , Block B , Floor 10
Hung Hom Commercial Centre
37-39 Ma Tau Road,
Hung Hom, Kowloon
Hong Kong SAR China


Please note that customer should bear the shipping cost for returning the item to Pandora and be responsible for the safety of the delivery.


Upon receipt of the return and confirmation of its original condition, we will promptly process your refund or exchange. If you choose refund, we will credit your original credit card of payment within 5 working days. If you would like to exchange, we will deliver the new item to the address of your original order on the next Friday.


You will be notified by email when we received your return and also after the refund or exchange has been processed.


Please note that the actual time for the refund to be shown in your account of the same credit card used for placing the order will be depending on your card issuing bank. Please contact your bank directly for further details.


Pricing difference


As a retail business our prices change in response to trends, stock and demand from the consumer. As such we are not able to refund the difference.


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